Help
How do I ask a question?
On the home page, tap “Ask a question”. Type a heading and your question, then tap “Publish”. Answers appear below. When it is answered, you can mark it as “resolved”.
What is official and what is not?
Every post shows who it comes from: “Message from a member”, “Message from the advisory board” or “Information from property management”. A post on the board is never a resolution and does not replace official minutes.
Can I change my post?
Yes, with “Edit”. So that nothing is changed secretly, the earlier version stays readable for everyone.
The text is too small.
At the top right: “A+” makes the text larger, “A−” smaller again. The circle button next to it switches on high contrast.
I forgot my password.
Ask the person who looks after the portal for a code. Then go to “Log in” → “Forgot your password?” and enter the code.
There is a fire or a water leak – what do I do?
In danger, phone at once: fire brigade 112, the emergency service or property management. The portal is not an emergency line.
Where do I find the minutes of the last meeting?
Tap “Meetings” at the bottom, then open the meeting. Under “Minutes” you find the official version – or a note that it is still missing.
What is the difference between official and unofficial?
Official means records from the responsible body, e.g. the signed minutes. Unofficial means notes by members. Both are labelled in different colours.
How do I propose a topic for the meeting?
Go to “More” → “Agenda proposals” → “Propose a topic”. Your proposal is visible to all owners; the decision is shown with reasons.
How do I check my annual statement?
More → Check the statement → “Enter a new statement”. First the year and totals from the first page, then each cost line: total cost, key (e.g. MEA 125 of 1000) and your amount. The portal recalculates and shows green (correct) or red (ask). For questions it writes a ready-made text for you.